All posts tagged: Customer service

Employee Highlights: Barry Beard

Congrats to Mr. Barry Beard, our current employee of the month at our Truck City Ford location! Watching Barry for only a few minutes, it becomes obvious that he loves both his job and the customers that he works with. His customers love him right back, and he has thus become Ford famous in Buda, Texas for his awesome service skills. We took a few minutes to interview Barry to learn even more about The Beard himself. What is your favorite part about working at Truck City Ford? : The great customers! We have such a great customer base, they turn into family and friends. What have your learned working at TCF? : I’ve learned to believe in myself. If you put your mind to something you can achieve anything. I also had one boss tell me “Build your company inside of this company, and you’ll be successful.” What are your hobbies outside of work?: I don’t have hobbies, I have kids. *Laughs* I have four kids. 13, 7, 4 and 2. (That’ll keep you busy!) I also like …

Leif Johnson Ford- Customer Letter

We absolutely love receiving positive feedback from our happy Leif Johnson Ford customers, and this sweet letter from John was no exception! “To the Sales Manager and Staff, I just want to thank you and show my appreciation to the sales team that assisted with my new purchase of a new Ford Focus SE Hatch Back. When I arrived at your showroom I was professionally greeted by Justin and then Ms. Ashley Williams helped with every question and all sale formalities until I left in my new car. I can honestly say from start to finish everything went very smoothly and I was quite pleased throughout. Although Ashley was relatively new to your sales department it was not apparent as she displayed confidence and competence of someone highly seasoned in her work. She is a credit to Leif Johnson in the friendly professionalism and customer care that seems to come very naturally. Even though the sale is ‘complete’, I’ve been given every impression that I am welcome back for any questions, follow-up, and service and so …

Leif Johnson Customer Letter: Roel

Customer Roel was so happy with the customer service at Leif Johnson that he recently sent us a beaming letter of satisfaction! Read what he had to say about us below! “I wanted to share my purchase experience, and let you know what a great job that Ross Brown and Amanda Braun did with my new Ford Escape purchase. I emailed five Ford dealers on Sunday afternoon in search of an Escape SE. All five dealers got back to me, but none of the Internet salesman responded as quickly and effectively as Ross. Unlike the other salesman, Ross carefully read each of my emails and came back with responses that reflected my concerns and requests. Every time I thought I would go with another dealer, Ross would find a way to get back into the mix. He simply would not stop working until he sold me an amazing car at an amazing price. When I showed up at the dealership, part of me was waiting for the other shoe to drop. For a hitch to come …

Customer Highlights: Tara

  Tara bought her Ford F150 from Leif Johnson five months ago, and couldn’t be more pleased with her purchase. Before coming to Leif, she visited another dealership and remembers that “They didn’t seem interested in talking to me.” This definitely was quite different than the “awesome experience” she had with us over at Leif Johnson. Tara recounts her salesman walking right up and introducing himself, and from there immediately taking a test drive in the F150 that would later become her prized new truck. She also tells us that the whole process was “very easy” and while the customer service was both “friendly and respectful”, she never once felt as if she was being hassled to buy a vehicle. She also loved the fact that the Leif Johnson crew took the time to check up on her and her new truck. As for that lovely new truck, she boasts (as she should!) that she’s had no problems with her F150 whatsoever and that it’s a “Good traveling vehicle.” We couldn’t be more excited that Tara was able to bring home her …